FAQs

Tilla offers a 7 day window or less days for an exchange or return. This 7 day window begins once an order has arrived. In case of an exchange, you can either send the product back at our return address yourself, or you may get in touch with our moderators and get an exchange delivery processed. Please note that this service is charged 250 PKR separately. Tilla is not responsible for paying any custom charges (import duty or tax) or delivery fee on any returns. You will be responsible for all costs and charges associated with returning or exchanging your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns. Orders sent back to the warehouse after the 7 day exchange or refund window has passed will be returned to the customer. Request for an exchange or refund by leaving a mail at support@tilla.pk. We will get back to you as soon as possible.

Our products are finished using one of the highest quality specifications in the country. The process we use is the highest quality plating available. This process allows our product to last longer than any typical plating you may be used to. We are constantly working to improve processes to ensure our products are the longest lasting available.

Tilla is primarily based and has an office + warehouse in Gulberg Greens, Islamabad. We aim to set up offices in all major cities across Pakistan and after this, throughout the whole worldwide.

We do not have any retail stores or pop-up locations at this point in time. Subscribe to our newsletter to be notified if this changes.

We are happy to help or answer any questions. You can email our customer support at support@tilla.pk, or get in touch with us through any of our social media handles.